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Falcon VeritasSupport

Falcon Veritas Support

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Search the support center, browse the sixteen product surfaces, or jump straight to the operational runbooks and contact channels. Recon, exceptions, and agentic AI on one ledger of truth.

Tip: press / on any page to focus the search bar.

99.94% uptime / 30d 15-min SEV-1 SLA SOC 2 · ISO 27001 · PCI DSS 285 migrations applied 17 seeded AI models
All systems 8 of 9 operational AI inference degraded · investigating
Uptime 99.94% last 30 days, all regions
Last incident 8 days ago resolved 2026-08-14 · postmortem published

Sixteen surfaces, one ledger of truth

Browse the support center

Every category mirrors a slice of the FVI product. Pick the surface closest to your question — the left rail in every page keeps the same map.

01 · Onboarding

Getting started

Sign in, complete MFA, run your first reconciliation in five minutes.

5 articles
02 · Core engine

Reconciliation

Match thresholds, algorithms, rule engine, batch & real-time processing, runs.

11 articles
03 · Agentic AI

AI

AI matching, cost tracking, anomaly detection, AIDP, copilots.

6 articles
04 · Operations

Exceptions

Triage, assignment, resolution workflows, break substantiation.

5 articles
05 · Ingestion

Data sources

File ingestion, API, streams, ERP & bank connectors.

5 articles
06 · Reference

API

Auth, transactions, rules, exceptions, webhooks, SCIM, rate limits.

11 articles
07 · Ecosystem

Integrations

SAP, Oracle, NetSuite, Salesforce, ServiceNow, Stripe, Slack, email, banking systems.

10 articles
08 · Posture

Security

AuthN/Z, encryption, tenant isolation, RLS, audit trail, vulnerability disclosure.

8 articles
09 · Audit

Compliance

SOC 2, ISO 27001, GDPR, PCI DSS, data residency, retention policies.

7 articles
10 · Tenant

Administration

Users, teams, roles, SSO setup, SCIM provisioning, feature flags, billing.

9 articles
11 · Fixes

Troubleshooting

Login, auth, reconciliation, webhook, API, performance, common error codes.

7 articles
12 · Operations

Runbooks

Incident response, key rotation, disaster recovery, backup/restore, RTO/RPO, scaling.

7 articles
13 · Patterns

Best practices

Matching strategy, exception management, reconciliation optimization, cost.

5 articles
14 · Cadence

Release notes

What shipped in August, July, and June 2026 — features, fixes, deprecations.

4 articles
15 · Peer

Community

User forum, discussion threads, peer Q&A, feature requests.

2 articles
16 · Human

Contact

Email, Slack Connect, enterprise support, feature requests.

4 articles

FAQ

Frequently asked

The questions that show up most often in the support inbox — answered up front so you don't have to wait.

Where do I find my tenant ID?

The tenant ID is shown in the URL bar of the dashboard (app.falconveritas.com/t/{tenantId}/...) and is returned by GET /v1/me when authenticated. For API access, include it in the X-Tenant-Id header.

What's the difference between staging and dev environments?

prod (app.falconveritas.com) is the production environment serving real customers. staging (staging.app.falconveritas.com) is a UAT environment that mirrors production semantics but runs against synthetic data — use it for pre-launch validation. dev (dev.app.falconveritas.com) is for the engineering team and may be broken at any time.

Never enter real customer data into dev or staging.

My webhook signature verification fails — what now?

First, confirm you're using the correct secret for the environment. The webhook secret for staging is different from prod; switching environments without rotating your webhook URL will leave you with a stale secret. See troubleshooting → webhook signature.

How do I rotate an API key without downtime?

Issue a new key via POST /v1/tenants/{id}/api-keys, deploy the new key in your services in a rolling fashion, then revoke the old one via DELETE /v1/tenants/{id}/api-keys/{key_id}. The full key-rotation runbook is at runbooks → key rotation.

I hit 'RLS denied' — but my key has admin scope

Per the security audit (LL-002), the inference proxy uses the publishable key after the initial service-role token lookup. This means even admin-scoped tokens are scoped by row-level security. To access cross-tenant data you must use the dedicated admin routes, which log every call to security_events. See troubleshooting → RLS denied.

What are the match-confidence thresholds?

0.92 auto-match (no human review); 0.70–0.92 routed to analyst review with full evidence; < 0.70 raised as an exception and queued for triage. Thresholds are tenant-configurable via Reconciliation → Match thresholds.

Still stuck?

Talk to a real engineer.

Production and UAT customers get a 15-minute SEV-1 SLA and a private Slack Connect channel. Email works for everything else.