Falcon Veritas Support
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Search the support center, browse the sixteen product surfaces, or jump straight to the operational runbooks and contact channels. Recon, exceptions, and agentic AI on one ledger of truth.
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Sixteen surfaces, one ledger of truth
Browse the support center
Every category mirrors a slice of the FVI product. Pick the surface closest to your question — the left rail in every page keeps the same map.
Getting started
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5 articles 02 · Core engineReconciliation
Match thresholds, algorithms, rule engine, batch & real-time processing, runs.
11 articles 03 · Agentic AIAI
AI matching, cost tracking, anomaly detection, AIDP, copilots.
6 articles 04 · OperationsExceptions
Triage, assignment, resolution workflows, break substantiation.
5 articles 05 · IngestionData sources
File ingestion, API, streams, ERP & bank connectors.
5 articles 06 · ReferenceAPI
Auth, transactions, rules, exceptions, webhooks, SCIM, rate limits.
11 articles 07 · EcosystemIntegrations
SAP, Oracle, NetSuite, Salesforce, ServiceNow, Stripe, Slack, email, banking systems.
10 articles 08 · PostureSecurity
AuthN/Z, encryption, tenant isolation, RLS, audit trail, vulnerability disclosure.
8 articles 09 · AuditCompliance
SOC 2, ISO 27001, GDPR, PCI DSS, data residency, retention policies.
7 articles 10 · TenantAdministration
Users, teams, roles, SSO setup, SCIM provisioning, feature flags, billing.
9 articles 11 · FixesTroubleshooting
Login, auth, reconciliation, webhook, API, performance, common error codes.
7 articles 12 · OperationsRunbooks
Incident response, key rotation, disaster recovery, backup/restore, RTO/RPO, scaling.
7 articles 13 · PatternsBest practices
Matching strategy, exception management, reconciliation optimization, cost.
5 articles 14 · CadenceRelease notes
What shipped in August, July, and June 2026 — features, fixes, deprecations.
4 articles 15 · PeerCommunity
User forum, discussion threads, peer Q&A, feature requests.
2 articles 16 · HumanContact
Email, Slack Connect, enterprise support, feature requests.
4 articlesFAQ
Frequently asked
The questions that show up most often in the support inbox — answered up front so you don't have to wait.
Where do I find my tenant ID?
The tenant ID is shown in the URL bar of the dashboard (app.falconveritas.com/t/{tenantId}/...) and is returned by GET /v1/me when authenticated. For API access, include it in the X-Tenant-Id header.
What's the difference between staging and dev environments?
prod (app.falconveritas.com) is the production environment serving real customers. staging (staging.app.falconveritas.com) is a UAT environment that mirrors production semantics but runs against synthetic data — use it for pre-launch validation. dev (dev.app.falconveritas.com) is for the engineering team and may be broken at any time.
Never enter real customer data into dev or staging.
My webhook signature verification fails — what now?
First, confirm you're using the correct secret for the environment. The webhook secret for staging is different from prod; switching environments without rotating your webhook URL will leave you with a stale secret. See troubleshooting → webhook signature.
How do I rotate an API key without downtime?
Issue a new key via POST /v1/tenants/{id}/api-keys, deploy the new key in your services in a rolling fashion, then revoke the old one via DELETE /v1/tenants/{id}/api-keys/{key_id}. The full key-rotation runbook is at runbooks → key rotation.
I hit 'RLS denied' — but my key has admin scope
Per the security audit (LL-002), the inference proxy uses the publishable key after the initial service-role token lookup. This means even admin-scoped tokens are scoped by row-level security. To access cross-tenant data you must use the dedicated admin routes, which log every call to security_events. See troubleshooting → RLS denied.
What are the match-confidence thresholds?
≥ 0.92 auto-match (no human review); 0.70–0.92 routed to analyst review with full evidence; < 0.70 raised as an exception and queued for triage. Thresholds are tenant-configurable via Reconciliation → Match thresholds.
Still stuck?
Talk to a real engineer.
Production and UAT customers get a 15-minute SEV-1 SLA and a private Slack Connect channel. Email works for everything else.