Exceptions
Everything in the Falcon Veritas Intelligence platform that lives under exceptions. 4 articles · maintenance scorecard updated monthly.
What lives here
This section of the support center is the canonical reference for exceptions on FVI. It covers every product surface, every operational concern, and every compliance beat that touches exceptions at a global bank.
Each article below is owned by a domain engineer and reviewed monthly by Bianca (brand consistency) and Aria (accessibility). Source-of-truth code paths in src/lib/exceptions/ are linked in-line.
Articles
Exception triage
Auto-categorize, auto-route, auto-prioritize the exception queue.
ReadException assignment
Round-robin, skill-based, and SLA-aware assignment strategies.
ReadException resolution
Resolve, escalate, write-off, or split — and the audit trail for each.
ReadException workflows
Build a custom multi-step workflow for a category of breaks.
ReadAdjacent sections
Exceptions does not exist in isolation. The most-asked-for cross-references from this surface are:
Getting started
FVI surface: getting started.
OpenReconciliation
FVI surface: reconciliation.
OpenAI
FVI surface: ai.
OpenData sources
FVI surface: data sources.
OpenAPI
FVI surface: api.
OpenIntegrations
FVI surface: integrations.
OpenSecurity
FVI surface: security.
OpenCompliance
FVI surface: compliance.
OpenQuick reference
| What you want to do | Where to go |
|---|---|
| Run a exceptions task for the first time | Quickstart |
| Fix a broken exceptions workflow | Troubleshooting |
| Understand the exceptions engine architecture | Architecture diagrams in docs.falconveritas.com/architecture |
| See the latest exceptions changes | Release notes |
| Audit, residency, or PII controls touching exceptions | Security + Compliance |
Last updated: 2026-08-22 · Section owner: Documentation · Maintenance scorecard: 100% reviewed in last 90 days.