Troubleshooting
Everything in the Falcon Veritas Intelligence platform that lives under troubleshooting. 7 articles · maintenance scorecard updated monthly.
What lives here
This section of the support center is the canonical reference for troubleshooting on FVI. It covers every product surface, every operational concern, and every compliance beat that touches troubleshooting at a global bank.
Each article below is owned by a domain engineer and reviewed monthly by Bianca (brand consistency) and Aria (accessibility). Source-of-truth code paths in src/lib/troubleshooting/ are linked in-line.
Articles
Login issues
Can't log in, magic link never arrives, SAML loop, MFA lockouts.
ReadAuthentication failures
401, 403, RLS denied, missing scope, expired step-up.
ReadReconciliation errors
Run fails, scheduler stuck, evidence pack mismatch, threshold drift.
ReadWebhook errors
Signature failed, retries exhausted, stale secret after env swap.
ReadAPI errors
Rate limit hit, payload too large, schema mismatch, idempotency replay.
ReadPerformance issues
Slow runs, hot partitions, AI inference latency, query timeouts.
ReadCommon error codes
Every 4xx/5xx you might see and how to fix or escalate it.
ReadAdjacent sections
Troubleshooting does not exist in isolation. The most-asked-for cross-references from this surface are:
Getting started
FVI surface: getting started.
OpenReconciliation
FVI surface: reconciliation.
OpenAI
FVI surface: ai.
OpenExceptions
FVI surface: exceptions.
OpenData sources
FVI surface: data sources.
OpenAPI
FVI surface: api.
OpenIntegrations
FVI surface: integrations.
OpenSecurity
FVI surface: security.
OpenQuick reference
| What you want to do | Where to go |
|---|---|
| Run a troubleshooting task for the first time | Quickstart |
| Fix a broken troubleshooting workflow | Troubleshooting |
| Understand the troubleshooting engine architecture | Architecture diagrams in docs.falconveritas.com/architecture |
| See the latest troubleshooting changes | Release notes |
| Audit, residency, or PII controls touching troubleshooting | Security + Compliance |
Last updated: 2026-08-22 · Section owner: Documentation · Maintenance scorecard: 100% reviewed in last 90 days.